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Customer Service
877-SSHAIRX or visit www.sheilastotts.com
Monday through Friday 8 a.m.- 5 p.m

Product Return or Exchange Policy
If you are not satisfied with our tools for any reason, please contact our return department within seven days or receiving the product at 877-774-2479 to receive a return authorization number. Returns without an authorization number will not be accepted.

The product and packaging must be in “like new” condition. Not physically damaged or dirty. All parts, accessories and cord must be intact and included.
• The item must be returned in the original package with all paperwork included (warranty card and instructions).
• Please mark the return packaging with the Return Authorization # on the outside.
• Please include a copy of your receipt, not the original.
• The return form (found on the website) must be completely filled out.
• Credit card sales will be credited to the original card used.
• Shipping charges are not refundable.
• The customer is responsible for return shipping charges to Sheila Stotts, Inc.

Please ship all returns to:
      Sheila Stotts Inc.
      Attn.: Product Returns
      22817 Ventura Blvd. #445
      Woodland Hills, CA 91364

Sheila Stotts, Inc. is happy to exchange your product, or issue a refund (less shipping). We will make every effort to process your return in a timely manner. Returns may be refused and are subject to a 20% restocking fee if the above conditions are met.

Warranties
Both the Atomic Ion Blow Dryer and the Moist To Dry Flat Iron are warranted against manufacturer’s defects for a period of six months from the date of purchase. The Sheila Stotts Removal Tool is warranted against manufacturer’s defects for two years from the date of purchase. The Bond Cutting Shears are warranted against manufacturer’s defects for the life of the shears. Warranty covers the replacement of defect parts or workmanship at no charge to the owner of the product submitted. Shipping of product to Sheila Stotts, Inc. at 22817 Ventura Blvd. #445, Woodland Hills, CA 91364 is at the customer’s expense. Warranty repairs will be shipped back to customer at the expense of Sheila Stotts, Inc. via UPS ground.

Warranty will be voided for the following:
• Abuse by operator or use on any materials other than human hair
• Use of improper chemicals not authorized by training and use materials set forth in the Specifications.
• Damage in transportation due to inadequate packaging or any damage as result of dropping the product
• Any unauthorized repair by person other than Sheila Stotts Inc.



 

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