FAQ

Shipping

ALL USPS orders require a signature for delivery.  If no one is available for a signature a note will be left and an email will be sent stating the package is held at your local post for pick up or you can reschedule delivery.  Packages are held for two weeks at your local post office.  If the package is not retrieved within the two weeks they are sent back to us.  Any orders returned to us due to not being picked up are subject to a 20% restocking fee.  Shipping fees are non refundable.  

You can pick your method and speed of shipping when the order is placed.  If no one is available for a signature UPS will be your best shipping option.  

Returns/Exchanges

Exchanges only are excepted unless it is a manufacturer defect.  To exchange a product please contact CustomerService@SheilaStotts.com.  Exchanges will be excepted only if the product is in its original packaging, unopened, and sealed.  We cannot except any products that have been taken out of their packaging due to sanitary reasons. Any products shipped back without contacting customer service for exchange instructions will not be accepted.

Hair FAQs

What is a hair extension?
Hair extension is a term in a broad category of hair addition products that add synthetic or natural human hair for longer, fuller, thicker hair with improved or different texture and enhanced or a altered color. Hair additions can be a hairpiece that is clipped in for a day, a weft that is clipped, taped, glued or sewn in for a month or individual extensions that are braided in, braids that are sewn in and hair extensions applied by metal clamps, glue, wax, plastic shrink tube or polymer base and worn for 6 – 24 weeks.

Why use hair extensions?
Hair extensions provide the professional stylist the opportunity to make a dramatic change in the overall appearance of the hair and it's wearer. Properly applied, hair extensions can provide unlimited choices in style, color, length, thickness and texture. Extensions add dimension like thicker bangs or a wispy fringe that would take months or years to grow. Bad haircuts can be corrected with just a few well placed extensions in spot areas. Hair extensions are a great new tool to experiment with new styles and colors. For the person suffering from thin hair due to illness, aging or heredity, hair extensions can provide healthy, thick, beautiful, natural looking hair in almost any length, color or style. Extensions can take years off a client's appearance.

Are hair extensions comfortable?
The term hair extension describes a number of various forms and techniques for adding hair. We use a wide variety of custom hair additions including tiny individual strands applied by experienced professionals using Sheila Stotts exclusive, revolutionary techniques and tools. Properly applied, hair extensions are the most comfortable to wear, the longest lasting, the least detectable and the kindest to your own hair!

Will hair extensions damage existing hair?
The integrity of the client's own hair is never compromised! Sheila Stotts has developed hair products, tools and techniques that are absolutely state-of-the-art in hair extensions.Traditional glues, hot waxes, sewing, and metal clamps are often damaging to hair: these methods are not used in the Sheila Stotts System. Instead, a pre-bonded 100% human hair strand is seamlessly integrated with individual hair strands using a durable polymer similar to the natural Keratin protein found in human hair. 75% of all breakage and hair damage from wearing hair extensions is due to improper removal. Sheila Stotts revolutionary system cuts removal time in half and minimizes the risk of damage.

Are hair extensions easily detected?
The point of attachment is virtually invisible and provides unlimited styling options. We work with different sized polymer bonds that are the same color as the hair strand. The average bond is about the circumference of grain of rice and can be as small as the tip of a toothpick. This permits the application of very fine strands in areas where other hair systems cannot be used because of the difficulty of disguising the point of attachment.

Do hair extensions require special care? After the application, the hair can be treated and styled just like the client's own natural hair. As with any new style, the hair professional teaches the client styling and maintenance techniques and recommends appropriate hair care products.

How long can hair extensions be worn?
Applications can be worn for 6 to 24 weeks. The average extension application is worn for about 12 weeks.

How durable are hair extensions?
The polymer bond meshes with the individual hair strands rather than merely coating the surface of the natural hair. The resulting bond is extremely resilient, allowing strands that will withstand the most vigorous lifestyles!

How long does it take to have hair extensions applied?
The length of time needed for application varies depending on the number of hair bundles needed, existing hair condition and style, and the look to be achieved. A full style change would obviously take much longer than repairs to fill in a shape. Applications typically take anywhere from 1-1/2 to 6 hours to complete. The average lengthening and thickening process takes about 3 hours.

What is the application process?
Please click here for a detailed explanation of the hair extension application process.

What are the extensions made of?
Sheila uses hair extensions made from the highest quality human hair available in the world.

How can I make an appointment at Sheila Stotts' Studio?
Contact us!