All Sales are FINAL. If you have any questions about a product prior to your order or if a defect is present once you receive your order please contact CustomerService@SheilaStotts.com.
Our brushes, combs, clips, and accessories are covered by a 180 day limited warranty. However, this excludes wear and tear encountered during the normal working life of the hair brush, comb, clip, or accessory.
Please be aware that the warranty starts from the date of purchase so please keep a copy of the original proof of purchase.
We are also unable to honor any warranty where your hairbrush has been purchased from a third party retailer. In this instance, matters of your consumer rights are directly between you and the retailer.
Both the Atomic Ion Blow Dryer and the Moist To Dry Flat Iron are warranted against manufacturer’s defects for a period of six months from the date of purchase. The Sheila Stotts Removal Tool is warranted against manufacturer’s defects for two years from the date of purchase. The Bond Cutting Shears are warranted against manufacturer’s defects for the life of the shears. Warranty covers the replacement of defect parts or workmanship at no charge to the owner of the product submitted. Please contact CustomerService@SheilaStotts.com for warranty instructions.
Warranty will be voided for the following:
• Abuse by operator or use on any materials other than human hair
• Use of improper chemicals not authorized by training and use materials set forth in the Specifications.
• Damage in transportation due to inadequate packaging or any damage as result of dropping the product
• Any unauthorized repair by person other than Sheila Stotts Inc.