All orders are processed within 1-2 business days so please keep this in mind when picking an expedited rate of shipping. If you need an order rushed please contact us immediately after your order is placed. Free shipping $65+ orders are shipped via UPS.
All shipping carrier rates listed are posted directly from the shipping carrier in real time. We do not set any shipping rates.
For International orders DHL, FedEx, or UPS are the best shipping carriers as USPS does not offer tracking for some countries once the order leaves the U.S. and they have extended delivery windows up to 90 days. All Countries charge certain duties, taxes, or VAT and all shipping carriers charge certain brokerage fees for bringing the package into the country. Customs fees and duties are charged based on the weight and purchase price of the products. These fees or estimates there of are listed on each carrier website. Shipping carriers and customs set these fees, we do not have access to or control what will be charged upon entry into your country. We encourage our international customers to check these fees/rates on the carrier website before purchasing as all shipping charges, brokerage fees, customs fees, duties, and taxes are the responsibility of the consumer and are nonrefundable.
Any orders returned to us due to not being picked up are subject to a 20% restocking fee if we are not contacted about your order prior to receiving it. Please contact CustomerService@SheilaStotts.com immediately if you have any issues with the shipping carriers' delivery to avoid the restocking fee. Route Insurance and Shipping charges are nonrefundable.
We highly recommend purchasing the Route shipping insurance. It covers any missing or damaged deliveries and they are quick to get a new order placed for you!
If you choose Route Insurance for your shipping insurance you will file all claims directly with them for any missing deliveries or damaged items. Please keep a copy of your email confirmation direct from Route that includes your claim number and instructions for filing a claim.