We highly recommend purchasing the Route shipping insurance.  It covers any missing or damaged deliveries and they are quick to get a new order placed for you! 

If you chose Route Insurance for your shipping insurance you will file all claims directly with them for any missing deliveries or damaged items.  Please keep a copy of your email confirmation direct from Route that includes your claim number and instructions for filing a claim.  

ALL USPS orders require a signature for delivery.  If no one is available for a signature a note will be left and an email will be sent stating the package is held at your local post office for pick up or you can reschedule delivery.  Packages are held for two weeks before being returned to us.  Using your tracking number you can contact your shipping carrier directly to arrange alternative delivery. 

For International orders DHL, FedEx, or UPS are the best shipping carriers as USPS does not offer tracking for some countries once the order leaves the US and they have extended delivery windows up to 90 days.   

Any orders returned to us due to not being picked up are subject to a 20% restocking fee.  Please contact immediately if you have any issues with the shipping carriers' delivery to avoid the restocking fee.  Shipping charges are nonrefundable.