Please review your shipping information carefully before finalizing your order. Any orders returned to us due to incorrect or invalid address are subject to a 20% restocking fee. Shipping and Route Insurance charges are nonrefundable.
We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below. Business shipping hours:
Monday — Friday, 9 a.m. — 1 p.m. PST, excluding national holidays
UPS and USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 1 p.m. PST, as well as items ordered Saturday and Sunday, will be processed the following Monday. First Class Shipping can take up to 2-3 business days to process prior to ship. We primarily ship through USPS and UPS.
Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.
You will receive a confirmation email with tracking information when your order ships. Please allow 1-2 business days for your tracking link to register and update shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as possible. In the event your order tracks as delivered but you have not received it within 1 business day from this update, please let us know — we’re here to help! We can be reached at CustomerService@SheilaStotts.com Monday through Friday, 9 AM to 5 PM PST.
We highly recommend purchasing the Route shipping insurance. It covers any missing or damaged deliveries and they are quick to get a new order placed for you!
If you choose Route Insurance for your shipping insurance you will file all claims directly with them for any missing deliveries or damaged items. Please keep a copy of your email confirmation direct from Route that includes your claim number and instructions for filing a claim.
Free Domestic Ground Shipping Terms and Conditions:
Free Ground Shipping (5-7 Business Days) will be applied towards purchases totaling an aggregate of at least $65, without accounting for tax and/or handling fees. To redeem this offer, customers must have added products to their cart with a subtotal of $65 or more before checking out. Offer is valid in the continental United States only, for orders placed at SheilaStotts.com before 12/31/20, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. “Ground Shipping” refers to 5-7 business days shipping offered by USPS or UPS or other carrier of Sheila Stotts Luxury Tools choosing. “5-7 Business Days" DOES NOT refer to the time it takes for Sheila Stotts Luxury Tools to process an order and/or deliver it to the carrier for shipment. Sheila Stotts reserves the right to cancel any promotion or offer, at any time and for any reason.
Customs Fees and Taxes:
Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Sheila Stotts Luxury Tools does not control these fees nor can we predict what they may be.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges.
Please note that international orders could take extra time to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Sheila Stotts Luxury Tools is not responsible for any customs fees.
For international orders, if your package is unclaimed and returned back to us, there will be a 20% restocking fee, and the shipping cost will not be refunded.
If your order arrives damaged, please let us know within 5 days of delivery. Please send your order number and photos of the damage to CustomerService@SheilaStotts.com
California shipments pay sales tax at the time of checkout. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states.